1How do I log in to the official web top-up page?
2Are the prices on this page the same as in-game? Is there an exclusive discount for web top-up?
The prices on the web top-up store are the same as in-game. For items with a "5% OFF" label, a web-exclusive 5% discount is available at checkout.
Purchases in the "Top-up" category grant the same amount of extra Jades as the in-game mechanism. For example: When you purchase 50 Jades in the web store, you will receive extra 10 Jades synced with the in-game mechanism, resulting in a total of 60 Jades received in game.
3Do web top-ups count towards the in-game Total Purchase events?
Purchases in "Top-up" category are qualified for in-game Total Purchase events, and the amount counted towards the event is synced with the in-game system.
For example: When you top up 1,000 jades in the web store, you will receive an extra 250 Jades synced with the in-game mechanism, giving you a total of 1,250 Jades in game. The amount of 1,250 Jades will be counted towards the Total Purchase events, consistent with the in-game rules.
4What should I do if there is an issue with my order record?
If you encounter issues such as incorrect order details or missing order record, etc., please contact our customer service for assistance:
fswqg_service@friendtimes.net.
5How will the rewards be delivered after a successful purchase?
"Top-up" Category:
Jades purchased under this category will be credited directly to your total amount of Jades.
"Packs" Catagory:
Items like monthly pass will be activated directly upon purchase. If the pack contains Jades or other in-game items, they will be credited directly to your account.
We highly recommend that you keep a record of the current quantities of Jades and other items you own before placing an order, as this will make it easier to verify that all the rewards have been delivered correctly.
6Why haven't I received my rewards after the purchase?
There can be a delay of the reward delivery from the official top-up page. Please allow approximately 15 minutes for the process to complete. If you still have not received your rewards for a long time, please contact our customer service:
fswqg_service@friendtimes.net.