1How do I log in to the official web top-up page?
2Is the price on this page the same as the in-game price? Are there any exclusive discounts on this page?
The price on this page is the same as the in-game price.
When you purchase items under the category "Top-up", you can get the same amount of extra Jades corresponding to the in-game mechanism.
For example, if you top up 50 Jades on this site, you'll get extra 10 Jades synchronized with the in-game mechanism. The actual amount of Jade you receive in total will be 60 Jades.
For some of the items, there is a web exclusive offer available. For more details, check out the items with a "Web Bonus" label.
3Can official web top-up be eligible for in-game Total Purchase events?
Purchasing items under the category "Top-up" is eligible for in-game Total Purchase events, and the amount counted is the same as the amount in-game, while the web bonus portion will not be counted.
For example: If you top up 1,000 jades on this site, you'll get extra 250 Jades synchronized with the in-game mechanism, plus a web bonus of 50 Jades, so the actual amount you get will be 1,300 jades. Among them, 1,250 Jades can be counted in Total Purchase events, while the 50 Jades for web bonus will not be counted.
4I have a problem with my web top-up record.
If you encounter problems such as incorrect order details, no order record found, etc., please contact us via customer service:
fswqg_service@friendtimes.net.
5How will the rewards be delivered to my in-game character after the purchase?
Jades purchased under "Top-up" category will be directly credited to your total amount of Jade.
Monthly card or other merchandises purchased under "Packs" category will be activated directly after your purchase, and if the merchandise contains Jades or other in-game items, they will be credited directly to your in-game total amount.
We strongly recommend that you keep a record of the current amount of Jades or other items you own before placing an order on this site, so that after the purchase it will be convenient for you to check whether you receive the rewards properly.
6Why didn't I receive the rewards after the purchase?
There may be a delay of the reward delivery when you purchase from the official top-up page. Please be patient and wait for 15 minutes. If you haven't received your rewards for a long time, please contact our customer service:
fswqg_service@friendtimes.net.